Return and Cancellation Policies
Yarn may not be returned for refund. Yarn may be returned for store credit or exchange for any reason within 60 days provided:
- it has not been discontinued by our store
- it has the original label or band intact
- it has not been wound or knitted with
- it does not have pet hair on it
- it has not been exposed to cigarette smoke
You must have the receipt or the order number in order to process and return.
If yarn has been discounted since the purchase, the store credit will be issued at the discounted price.
Tools & Notions
Tools and notions are not eligible for return unless defective. In the case of defective tools or notions, they may be returned for store credit or exchange with receipt only.
Accessories may be returned for any reason within 30 days with receipt only.
Please do not sign up for a class unless you are committed to it. Classes will not be refunded. Credit will be issued in the case of an emergency only, but this credit may only be used on future classes, not on merchandise.